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Abu Dhabi Government Contact Center carries out 3 million cases this year

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The Abu Dhabi Government Contact Centre has handled more than 900,000 calls this year, and its employees have successfully completed more than three million procedures that involve managing cases in the system, achieving 88 per cent of customer satisfaction.

Ericsson wins contract to upgrade ZAIN Iraq’s Radio Access Network

  • Ericsson collaborates with Zain Iraq to modernize its network services
  • Technical cooperation will ensure smooth 4G and 5G evolution while increasing capacity and improving end-user experience for subscribers in Iraq’s important high traffic cities.

Zain Iraq has selected Ericsson (NASDAQ: ERIC) to modernize a number of its legacy sites with Ericsson Radio System in a contract signed recently that serves to strengthen the partnership of the two companies.